waitingforrv Posted August 31, 2011 Report Share Posted August 31, 2011 I renewed my VIP membership last night but it isn't showing up on my profile. I printed a receipt with a transaction number and invoice number. Can you help? Link to comment Share on other sites More sharing options...
Markinsa Posted August 31, 2011 Report Share Posted August 31, 2011 I renewed my VIP membership last night but it isn't showing up on my profile. I printed a receipt with a transaction number and invoice number. Can you help? Try this link http://dinarvets.com/forums/index.php?/topic/37326-vip-access-issues/ or: Contact Adam at vip@dinarvets.com - 1 Link to comment Share on other sites More sharing options...
DiNaR DoCtOr Posted September 5, 2011 Report Share Posted September 5, 2011 Just upgraded after having to let it lapse for two days, but I cannot get into VIP. Does it take time? Link to comment Share on other sites More sharing options...
DiNaR DoCtOr Posted September 5, 2011 Report Share Posted September 5, 2011 I have left an email concerning my payment on the VIP@dinarvets.com. I very nervous about the payment cancellation, and the virus left in my email box regarding the payment. Your attention is greatly desired. Link to comment Share on other sites More sharing options...
GI_Jane Posted September 6, 2011 Report Share Posted September 6, 2011 I just checked also and cannot find my VIP.....where does it show? I can get into the VIP chats, so I know I am one, but where on my profile is it? Hi piggy piggy! Link to comment Share on other sites More sharing options...
TexasGranny Posted September 6, 2011 Report Share Posted September 6, 2011 Everyone that has renewed or joined VIP since last Friday, you should be hearing from Sara tomorrow. You may need to send an email to VIP@dinarvets.com . I just checked also and cannot find my VIP.....where does it show? I can get into the VIP chats, so I know I am one, but where on my profile is it? Hi piggy piggy! At the top of the page in the menu line next to "Go to VIP" (if you are a VIP), the next heading will say "Your VIP Subscriptions". Click on it. Link to comment Share on other sites More sharing options...
GI_Jane Posted September 6, 2011 Report Share Posted September 6, 2011 Everyone that has renewed or joined VIP since last Friday, you should be hearing from Sara tomorrow. You may need to send an email to VIP@dinarvets.com . At the top of the page in the menu line next to "Go to VIP" (if you are a VIP), the next heading will say "Your VIP Subscriptions". Click on it. Thank you so much Texas Granny.....it's there. I guess I'm still just a little computer illiterate. ( At least I can SPELL illiterate...I think.)! HI piggy piggy! Link to comment Share on other sites More sharing options...
DiNaR DoCtOr Posted September 7, 2011 Report Share Posted September 7, 2011 How long can I expect the work ticket to be out? I am really concerned about my personal information and the VIRUS in the email regarding the ACH Link to comment Share on other sites More sharing options...
Markinsa Posted September 7, 2011 Report Share Posted September 7, 2011 How long can I expect the work ticket to be out? I am really concerned about my personal information and the VIRUS in the email regarding the ACH Contact Adam at vip@dinarvets.com. - Link to comment Share on other sites More sharing options...
DiNaR DoCtOr Posted September 7, 2011 Report Share Posted September 7, 2011 Contact Adam at vip@dinarvets.com. - Again? I did send an email and they opened a work ticket, so that was why I asked how long it would take to complete it. Thanks for the response though Link to comment Share on other sites More sharing options...
Markinsa Posted September 7, 2011 Report Share Posted September 7, 2011 Again? I did send an email and they opened a work ticket, so that was why I asked how long it would take to complete it. Thanks for the response though If you already did, then just be patient, it was a long weekend, along with the VIP discount, it may take them a little longer. Do you still have access to VIP? 1 Link to comment Share on other sites More sharing options...
DiNaR DoCtOr Posted September 7, 2011 Report Share Posted September 7, 2011 If you already did, then just be patient, it was a long weekend, along with the VIP discount, it may take them a little longer. Do you still have access to VIP? No, I actually let it lapse for a couple days unintentionally. Thank you for the reply I will be patient, I just did not understand the email I received. Link to comment Share on other sites More sharing options...
Adam Montana Posted September 7, 2011 Report Share Posted September 7, 2011 I have left an email concerning my payment on the VIP@dinarvets.com. I very nervous about the payment cancellation, and the virus left in my email box regarding the payment. Your attention is greatly desired. Hey bud, I checked and I see your payment but don't see any emails from you under your DV username or email. I am going to fix your VIP right now. I'm not sure what you mean by the "virus left your email", but I would suggest you get an antivirus! You can get a free one from http://pctools.com/antivirus 1 Link to comment Share on other sites More sharing options...
DiNaR DoCtOr Posted September 7, 2011 Report Share Posted September 7, 2011 Excellent excellent excellent Thank you Markinsa and Adam for your attention to this matter. I just signed on to let you know that the payment cleared my account. I will delete that email regarding an ACH report that obviously wasn't part of the transaction between my account and dinarvets. I could not open it because it had a virus, but I could guess that it was an anti-virus company trying to sell me through scare tactics. Thanks again for your attention to this matter. Happy customer! Link to comment Share on other sites More sharing options...
saslas Posted September 7, 2011 Report Share Posted September 7, 2011 Same goes for me, I renewed my VIP last night also and it is not showing up!! I too have my receipt with the number. Do I need to do anything more than letting you know? Link to comment Share on other sites More sharing options...
Adam Montana Posted September 7, 2011 Report Share Posted September 7, 2011 Excellent excellent excellent Thank you Markinsa and Adam for your attention to this matter. I just signed on to let you know that the payment cleared my account. I will delete that email regarding an ACH report that obviously wasn't part of the transaction between my account and dinarvets. I could not open it because it had a virus, but I could guess that it was an anti-virus company trying to sell me through scare tactics. Thanks again for your attention to this matter. Happy customer! That's scary, to be honest... and I would like to help. What antivirus are you using? If you don't know, then what program is declaring the virus? Same goes for me, I renewed my VIP last night also and it is not showing up!! I too have my receipt with the number. Do I need to do anything more than letting you know? If you renewed last night, Sara may not have handled it yet. Link to comment Share on other sites More sharing options...
DiNaR DoCtOr Posted September 7, 2011 Report Share Posted September 7, 2011 I am not sure, but I can check when I get to my cabin next weekend. That is where I initiated the ACH and received the message. Link to comment Share on other sites More sharing options...
Adam Montana Posted September 7, 2011 Report Share Posted September 7, 2011 I am not sure, but I can check when I get to my cabin next weekend. That is where I initiated the ACH and received the message. Ah, so it's a second computer that is affected. GOOD. Don't log in to anything important on that PC until you install, run, and disinfect! Link to comment Share on other sites More sharing options...
saslas Posted September 10, 2011 Report Share Posted September 10, 2011 My renewal is still not showing up, is anyone else still having the problem also? Link to comment Share on other sites More sharing options...
Bumper64 Posted September 10, 2011 Report Share Posted September 10, 2011 My renewal is still not showing up, is anyone else still having the problem also? Please email Adam at VIP@dinarvets.com and he will get you fixed up ASAP! Link to comment Share on other sites More sharing options...
socaljeepnut Posted September 10, 2011 Report Share Posted September 10, 2011 I upped my membership to lifetime platinum, Have not seen a change on my membership. Please reply. Link to comment Share on other sites More sharing options...
Adam Montana Posted September 10, 2011 Report Share Posted September 10, 2011 The system isn't perfect, sometimes it doesn't automatically update. If your renewal isn't showing after 24 hours, it takes way less time to email your DV username and the name on the card to VIP@dinarvets.com than it does to post here! Please don't waste your time by posting here if you have a payment issue. Instead, do the smart thing and email VIP@dinarvets.com. I upped my membership to lifetime platinum, Have not seen a change on my membership. Please reply. You are Platinum, everything is set for you! Link to comment Share on other sites More sharing options...
Yankees27 Posted September 10, 2011 Report Share Posted September 10, 2011 I've bee a VIP for about three weeks but am still not listed on the Member List, I'm getting e-mails though. Do I need to do anything else. Also, I can't seem to find a palce for my land line number.I Link to comment Share on other sites More sharing options...
Adam Montana Posted September 12, 2011 Report Share Posted September 12, 2011 I've bee a VIP for about three weeks but am still not listed on the Member List, I'm getting e-mails though. Do I need to do anything else. Also, I can't seem to find a palce for my land line number.I I see that you are VIP, and the fact you can access VIP shows the system acknowledges you as VIP. Your phone number goes here: http://iqd.me/l/text Link to comment Share on other sites More sharing options...
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