bradshaw Posted March 10, 2013 Report Share Posted March 10, 2013 (edited) im unable to use my password to renew my VIP. iv tried to change my password three times now and i cant get it to work. please help i dont want to miss out on the discount that ends today. this is my secound attempt to get some help. Edited March 16, 2013 by Markinsa Renamed Topic for other members with same issue. 1 1 Link to comment Share on other sites More sharing options...
TexasGranny Posted March 11, 2013 Report Share Posted March 11, 2013 Please - we are trying to help! bradshaw and nlp1: please try the following instructions explicitly. I just used them and the system works fine. Go to this link https://www.dinarsupport.com/support/cart.php DO NOT ENTER ANY LOGIN data. Click on Order Now under LifeTime VIP Membership On the next page, scroll down to the DV username and enter your username (DO NOT Fill in any other information) Scroll down to Promotional Code and enter "budget30" without the quotes. Enter your payment information, check the box to agree to the terms of service, and click the Complete Order button. I am sorry you are having trouble but if you don't follow the steps as outlined, you will get an error. If this doesn't work this time, please send an email to VIP@dinarvets.com and Julie or Adam will take care of the renewal or upgrade. Link to comment Share on other sites More sharing options...
Adam Montana Posted March 11, 2013 Report Share Posted March 11, 2013 DinarSupport.com and DinarVets.com are two separate sites. I wish I could merge them, but I can't. So if you are entering your DinarVets password, it will not work. Instead, use the "New Customer" field and enter whatever password you want - you will be creating a NEW account, which Julie will later associate with your DV account. Hope that helps. 1 Link to comment Share on other sites More sharing options...
rosetoes Posted March 11, 2013 Report Share Posted March 11, 2013 I just renewed my VIP. When I asked for the discount code, I only got the 20% code. My printout talked about the 30% discount. Oh, well, hopefully the difference between the 20% and the 30% won't matter so much soon! 2 Link to comment Share on other sites More sharing options...
ErnMor Posted March 11, 2013 Report Share Posted March 11, 2013 I had the same problems that bradshaw had. I tried changing passwords also, no success. I finally got it to work by un-checking the box that referred to not using the same credit card for recurring payments. I have recieved an invoice,and a receipt,confirming payment. My content section is still not showing,that I have paid. I changed my password during process of extending my VIP. I still am allowed to use my old password to log in to site. I am happy with my old password,using it to log on is no problem.Will my content page show ,that I have paid? Can I expect any problems,due to attempt to change my password? Thank You Link to comment Share on other sites More sharing options...
TexasGranny Posted March 11, 2013 Report Share Posted March 11, 2013 I just renewed my VIP. When I asked for the discount code, I only got the 20% code. My printout talked about the 30% discount. Oh, well, hopefully the difference between the 20% and the 30% won't matter so much soon! I had the same problems that bradshaw had. I tried changing passwords also, no success. I finally got it to work by un-checking the box that referred to not using the same credit card for recurring payments. I have recieved an invoice,and a receipt,confirming payment. My content section is still not showing,that I have paid. I changed my password during process of extending my VIP. I still am allowed to use my old password to log in to site. I am happy with my old password,using it to log on is no problem.Will my content page show ,that I have paid? Can I expect any problems,due to attempt to change my password? Thank You Please read Adam's Post #14 above. Also, send an email to VIP@dinarvets.com if you did not receive the 30% discount or if you are concerned that your payment will not be credited to the correct account. Link to comment Share on other sites More sharing options...
UNEEK Posted May 2, 2013 Report Share Posted May 2, 2013 i JUST REGISTERED today for VIP - how long will it take to activate my privileges? How do I access the VIP section? ok received email confirming account and with instructions - thank you 1 1 Link to comment Share on other sites More sharing options...
seevee Posted May 10, 2013 Report Share Posted May 10, 2013 Help.... I tried to sign up for VIP today. I got an error message that the transaction did not go through. Yet the fee was taken out of my bank account. Please advise Link to comment Share on other sites More sharing options...
TexasGranny Posted May 10, 2013 Report Share Posted May 10, 2013 Help.... I tried to sign up for VIP today. I got an error message that the transaction did not go through. Yet the fee was taken out of my bank account. Please advise Please send an email to VIP@dinarvets.com and let them know. Link to comment Share on other sites More sharing options...
paperboy Posted May 11, 2013 Report Share Posted May 11, 2013 seevee - you are showing as VIP member. So if this was a new membership, you are good! If this was a renewal, then yes, send an email to Julie. She can help. Link to comment Share on other sites More sharing options...
Adam Montana Posted May 11, 2013 Report Share Posted May 11, 2013 Julie's a pretty cool chick, if anyone was wondering 1 Link to comment Share on other sites More sharing options...
explorer Posted May 12, 2013 Report Share Posted May 12, 2013 Julie's a pretty cool chick, if anyone was wondering She's clearly a very efficient and organised gal as well.... from what I've seen. Link to comment Share on other sites More sharing options...
genx4me Posted May 13, 2013 Report Share Posted May 13, 2013 I have sent a couple of emails to VIP@dinarvets.com, but have not heard back yet. I am due to renew by today but no matter what I do, 'ain't' happening! I have followed TG's directions to a tee with no success, have tried several other things, still not working. I hope to hear something back today because I don't know what else to try. I'm sure Julie will get me straightened out! Link to comment Share on other sites More sharing options...
TexasGranny Posted May 13, 2013 Report Share Posted May 13, 2013 I have sent a couple of emails to VIP@dinarvets.com, but have not heard back yet. I am due to renew by today but no matter what I do, 'ain't' happening! I have followed TG's directions to a tee with no success, have tried several other things, still not working. I hope to hear something back today because I don't know what else to try. I'm sure Julie will get me straightened out! Sorry you were unable to renew. Julie doesn't work on the weekends but you should hear from her today. Be sure you check your spam folder for Julie's reply. Link to comment Share on other sites More sharing options...
genx4me Posted May 13, 2013 Report Share Posted May 13, 2013 Sorry you were unable to renew. Julie doesn't work on the weekends but you should hear from her today. Be sure you check your spam folder for Julie's reply. Thanks TG! Link to comment Share on other sites More sharing options...
Adam Montana Posted May 13, 2013 Report Share Posted May 13, 2013 I have sent a couple of emails to VIP@dinarvets.com, but have not heard back yet. I am due to renew by today but no matter what I do, 'ain't' happening! I have followed TG's directions to a tee with no success, have tried several other things, still not working. I hope to hear something back today because I don't know what else to try. I'm sure Julie will get me straightened out! I just checked the support system (VIP@dinarvets.com) and I do not see anything recent from the email listed on your account here (genx4....@.....com) Please make sure you are emailing from the same account that you have entered here on the forums. 1 1 Link to comment Share on other sites More sharing options...
genx4me Posted May 14, 2013 Report Share Posted May 14, 2013 I just checked the support system (VIP@dinarvets.com) and I do not see anything recent from the email listed on your account here (genx4....@.....com) Please make sure you are emailing from the same account that you have entered here on the forums. Link to comment Share on other sites More sharing options...
genx4me Posted May 15, 2013 Report Share Posted May 15, 2013 Back on track! Thanks for all the help! 1 Link to comment Share on other sites More sharing options...
Silverdinar Posted May 19, 2013 Report Share Posted May 19, 2013 Just love all the help you get from our support team. Thanks guys for all you do to help each other out. Go RV.. 1 Link to comment Share on other sites More sharing options...
the_new_iraq Posted June 26, 2013 Report Share Posted June 26, 2013 I just signed back up for VIP and after I entered my payment it said there was a problem with my account. Don't know now if I am set up or not. My name is the_new_iraq. Can you confirm for me if I am signed up as VIP now? Link to comment Share on other sites More sharing options...
Adam Montana Posted June 26, 2013 Report Share Posted June 26, 2013 You are in Link to comment Share on other sites More sharing options...
1risktaker Posted June 26, 2013 Report Share Posted June 26, 2013 Having trouble with VIP pay at discounted rate foe 3 months 1 Link to comment Share on other sites More sharing options...
Adam Montana Posted June 26, 2013 Report Share Posted June 26, 2013 There is no discount rate for 3 months - I did that in the past and my staff was running like crazy to take care of the small payments. If you want to support the site and take advantage of VIP at a discounted rate, please be willing to put up with me for at least 6 months Link to comment Share on other sites More sharing options...
turbo Posted June 26, 2013 Report Share Posted June 26, 2013 Signed up and paid for VIP this morning but am not able to get in. Can you check on this and confirm? Thanks! Turbo Link to comment Share on other sites More sharing options...
Adam Montana Posted June 26, 2013 Report Share Posted June 26, 2013 If you used the alternate order system (dinarsupport.com) then your order will be processed within 1 business day. If not, please email VIP@dinarvets.com Link to comment Share on other sites More sharing options...
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