guardian news Rise of robots threatens to terminate the UK call-centre workforce

[umbertino]

 

It is feared that almost 46,000 jobs in customer support will disappear before 2021 as firms embrace automation

 

 

Sat 12 May 2018 16.00 BST

Zoe Wood

 

 

 

A Leeds-based customer service call centre for First Direct bank. The finance sector is the biggest employer of UK call centre staff with nearly 230,000 agents, but up to 13,000 jobs are expected to go

Photograph: Bloomberg via Getty Images

 

 

 

More pics

 

https://www.theguardian.com/business/2018/may/12/robot-technology-threat-terminist-uk-call-centre-workforce

[Theseus]

The one thing about AI is that it will come close to replacing the human brain but never will never fully replace it. So the hub bub about AI is going to take over the world, those who do lose their jobs need to train to either fix the AI or learn how to code the AI. Revenge is oh so sweet. 

[umbertino]

3 minutes ago, Theseus said:

The one thing about AI is that it will come close to replacing the human brain but never will never fully replace it. So the hub bub about AI is going to take over the world, those who do lose their jobs need to train to either fix the AI or learn how to code the AI. Revenge is oh so sweet. 

 

I do hope you're right in your assessment....Or else it will be even more difficult for future generations....