Java Access Difficulty

[Sage449]

Hi - I'm a VIP member, but having difficulty accessing Chatroom - here is the message I'm receiving -

Loading applet [http://client11.addonchat.com/current/AddonChat_en.zip]

Loading remote resources...

Error: access denied (java.net.SocketPermission 172.22.0.27:15871 connect,resolve) [fatal]

Load complete.

[djgabrielie]

Ok, a few quick questions:

Type and version of Browser... ie or firefox?

Version of Java?

Version of plugin of java?

I will check back in awhile.

Are you actually logged into DV before you call up chat?

[BruceV]

Just maybe...... You might need a Java upgrade for your computer. Try that first. You can find it free online. Hope this helps???

[Sage449]

It is the version offered on this website.

Hi to all and thank you kindly for responding - it IS the version offered on teh DV website.

[BruceV]

Update your browser As djgabrielie was talking about. I would think that doing so would get your updated.

[Sage449]

Thank you BruceV - I tried before I wrote - any other ideas - apologize that I'm not the smartest computer geek in the book.

[djgabrielie]

Go to http://www.java.com download and install Java 6.0

[Sage449]

Verified Java Version

Congratulations!

You have the recommended Java installed (Version 6 Update 23).

this is the message I received when I went to reload Java.

[djgabrielie]

Ok, now under your browser update the associated plugin.

[Sage449]

done, but still no cigar.............I'll have to take this up again tomorrow - I have to get to a meeting. Thanks,

[Munsch]

Where are you trying to connect to chat from ... school, work, or home? The reason why I ask is because of the "access denied" portion of your error.

[Sage449]

Hi – looking for help logging into Chatroom – here is the error message:

AddonChat v8.60.00.28 [en, ICO:0]

Copyright © 2001-2010, AddonInteractive. All Rights Reserved.

Bootstrap...

java.version: 1.6.0_23

java.vendor: Sun Microsystems Inc.

java.class.version: 50.0

os.name: Windows 7

os.arch: x86

os.version: 6.1

Loading applet [http://client11.addonchat.com/current/AddonChat_en.zip]

Loading remote resources...

Error: access denied (java.net.SocketPermission 172.22.0.27:15871 connect,resolve) [fatal]

Load complete.

And I do have Java installed from the DV website – and when I used this I got an error message above.

[digital11]

Have you tried using some different browsers? Chrome? Firefox? Safari?

[Sage449]

No Obie One - I don't have access to those to my knowledge. This happens to be my work computer and I've a limited amount of latitude.

[digital11]

It honestly sounds like a firewall issue to me. You're getting an access denied error when the java chat client tries to open a certain port. May not be able to do anything about it from work.

[Sage449]

Thank you - I was thinking that was likely it, too, but I'm not a good enough computer guru to know for sure. Appreciate your help and won't bother anyone on this again. Gracias mi amigo.

[digital11]

Thank you - I was thinking that was likely it, too, but I'm not a good enough computer guru to know for sure. Appreciate your help and won't bother anyone on this again. Gracias mi amigo.

De nada. Happy to help. Sorry we couldn't be of more service.

[sacredoak]

I was having similar issues last week. I can get to the chat with Safari, but not Firefox. PVS suggested I clear the cache, and the cookies, and disable pop up blockers for each of my browsers. All of this helped with Safari, but when I use Firefox all the chat buttons stay frozen. As long as one of the browsers works, it is ok.

[Sage449]

sacredoak - thank you, I did all that the last time it bombed and no luck - I think too itsa firewall issue - thanks though for trying.

I don't have the same issue on my laptop so I'll have to stick with that.

[Munsch]

Where are you trying to connect to chat from ... school, work, or home? The reason why I ask is because of the "access denied" portion of your error.

Yes it is due to you being behind a firewall at work. It is a policy not allowing traffic to go through the ports needed to connect to chat using the java applets. (***Users behind firewalls may need to inform their local IT/network administrator to allow TCP connections on ports 9000-9009 at client.invisionchat.com***)

Loading applet [http://client11.addonchat.com/current/AddonChat_en.zip]

Loading remote resources...

Error: access denied (java.net.SocketPermission 172.22.0.27:15871 connect,resolve) [fatal]

Indicates security permissions in bold.

sacredoak - thank you, I did all that the last time it bombed and no luck - I think too itsa firewall issue - thanks though for trying.

I don't have the same issue on my laptop so I'll have to stick with that.

It could be a proxy script too? Network users have the ability in Microsoft IE to lock this down. At my previous 2nd job I had I was lucky enough to have admin rights on my machine. I downloaded Google Chrome which allowed me to gain access to the proxy configuration and sometimes changing to Auto Detect will help than a specified proxy script or even deselecting all the configurations.

[Sage449]

Munsch - thanks for the help - can I just go to Google and download Chrome - thanks,

[Munsch]

Munsch - thanks for the help - can I just go to Google and download Chrome - thanks,

Try this link:

http://www.google.com/chrome

But remember you must have admin rights on the machine to install it.

[Sage449]

Hey, thanks, its downloading..............

[Munsch]

Hey, thanks, its downloading..............

Downloading but doesn't mean it will install yet. hahaha Don't count those chickens yet. hehe