I've been having issues looking into my accounts since last September.
I emailed ebanking and Mr Issa.
Mr Issa is the only one who responded.
He basically forwarded my email to the ebanking team and asked them to assist me on two depressed occasions.
However I never received an email from anyone else.
I've emailed cservices, ebanking and Mr Issa a couple of times since then with no response.
On 5/21 I sent in the ebanking renewal authorization form with the accompanying email.
I've gotten no response as of yet.
Here's where I'm having the issue:
Asks for client ID number then type the code in and continue
Then it shows a specific symbol and some words that we picked quite awhile ago
If it's identifiable to you then you continue with your password
That's where I'm getting stuck
It keeps telling me wrong password
Now I've had the same password for a good while
If I changed it I can't imagine I did, I can't rennet doing it
However I've emailed and explained the troubles I'm having and gotten no response.
Sorry for the long post
I'm at a loss and any advice would be welcome
Thank you