Hello
I need a little guidance regarding a recent dinar order. I ordered from SCGS.US over 2 weeks ago.
Paid with credit card. Completed the order and it was processed and confirmed via email.
After about 1 week, I emailed them asking about my order as I had not received anything. I rec'd
a response at the time saying they would "try" and process the order the next day. (after a week)
Then, early this past week, after not receiving my order, I emailed them again to see if it was sent and that
and that I had not rec'd anything yet... they replied "ok, we will replace your order". ?
I responded and asked them to please let me know when it actually gets mailed so I know when to reasonably
expect the order. Now they have gone totally silent. I emailed them one last time asking what the status of the order was,
and nothing. We just rec'd our credit card statement today, and nothing is posted to it from SCGS or "Presidents Park"
that is supposed to be the name that would show on the card.
Now I am wondering if the order was ever truly processed. Yesterday was 2 weeks, now going on the third week, and
I have no idea what is going on, or if they ever even mailed an order.
Certainly I have been courteous with them, and have not bothered them, just wanting to know when to expect the order.
Now I am still clueless after 2 weeks as to what is really going on with my order.
Anyone else having trouble with them? We only have purchased a small amount over the last 2 -3 weeks, what we could afford.
All of the other orders during this time have been through eBay and have been excellent. I am baffled at the lack of communication
from SCGS. I hope I hear something from them, but it certainly is not a good reflection of their business practice with how this simple
order has become so confusing. I don't think it was too much to ask the status of an order that appears to have yet to even be processed.
Thank you for your time and any guidance you can offer.
All my best!
Jim
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