Actualy, deant69 -- we used to belong to FSNB when we were stationed there (my husband is FA). I DID talk to someone INSIDE THE BANK... as well, she spoke to the bank manager or supervisor, and I was on hold for well over 5 minutes as she asked that person my questions.
I was not sent to an outside source, so you are incorrect in your assumption.
I was not trying to belittle, degrade, or doubt your story. I was simply illustrating that if all these people here at this forum have any doubts or curiosity - it takes all of 2 minutes to find the phone number, and call the bank in question, and ask them. And like I said - who cares if they're patronizing? Just be polite, be clear with your questions, and don't feel inhibited or foolish.
They were absolutely clear - not only are they not in the business of exchanging other-than-ordinary currency, but they said they will not - nor will ever - exchange or assist with exchanging Iraqi currency.
I understand that you enjoy a good relationship with the banking staff -- but you made it everyone's business by posting your experience here... so by that alone, I'd have to assume that what you said transpired - happened. I'm not doubting you.
Lastly - when we were stationed at Sill - we had just gotten there from Germany, and as I recall, we had some difficulty exchanging our remaining DM's (before the Euro), and so we sent them to friends who were in Germany and told them to go have schnitzel on us. I wasn't surprised that the bank said they do not/will not exchange currency.