hvault
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Thanks Adam for looking at this issue.
Yes, I posted a followup to thread # 4525 AFTER the Aug 4 reply but indeed no longer visible.
The new request for update posted just 2 days ago was #5340 to OSI support, but indeed no longer visible either.
But I have a screenshot if you need it.
Cheers! -
Hi,
how do I contact support other than through the support tab on the top of the page?
I have posted follow up requests to my orders for a month in the support tab, but my tickets keep "disappearing from the
screen" within 24-48 hrs of posting, on 4 different occasions now.
I did a screenshot of my latest post 2 days ago so I have documentation if anyone (of the staff) is interested.
Cheers,hvault
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in Questions and Tech Support
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Thanks Adam!.
Response sent!