Exchange conversation with BofA

[BillQ]

Hello Folks,

This is an on-line chat had with BofA. When the RV happens you can exchange your dinar at BofA but they want you to make an appointment. Also, Iraq is not listed in their pull-down menu of currencies.

Welcome to an online chatsession at Bank of America. Please hold while we connect you to the nextavailable Bank of America Online Banking Specialist. Your chat may be monitoredand recorded for quality purposes. Your current wait time is approximately 0 minutes.Thank you for your patience.

Thankyou for choosing Bank of America. You are now being connected to a Bank ofAmerica Online Banking Specialist.

Geoffrey : A warm welcome to Bank of America's Text ChatService. My name is Geoffrey , To begin with, may I please have your full nameand last four digits of your bank account that you have with us?

You: WillimQuarles

Geoffrey : Thank you for the information.

Geoffrey : Please allow me some time while I access youraccount information.

Geoffrey : How may I assist you with your personal checkingand saving accounts today?

You: Myquestion is not about my checking or savings account. I have a question aboutforeign currency exchanges.

Geoffrey : Sure.

Geoffrey : I will do my best to assist you.

Geoffrey : However, if I am not able to help you, I willsurly guide you to the right department so that your concern can be taken careof.

Geoffrey : Please go ahead with your question.

You: I own iraqidinar that I would like to deposit with BofA. What is the process to exchangethe IQD for USD.

Geoffrey : I understand your concern regarding foreigncurrency exchanges.

Geoffrey : Let me provide a link so that you can get toknow about the current exchange rates of dinar.

Geoffrey : For exchange you can visit any banking center toconvert the dinar's into Dollars.

You: Do youknow the current exchange rate?

Geoffrey : You are able to able to exchange foreigncurrency at a local banking center. However, before visiting the bankingcenter, you will need to visit our website and place an order for the currencythat you wish to exchange or purchase. Once the order is placed, you may visitthe banking center in order to exchange the foreign currency.

Geoffrey : Please click here

You: Ok.Thank You.

Geoffrey : From the left side of the web page, please clickon Order Now to proceed with the order.

Geoffrey : Is there any other information I can check orprovide you with?

You: No.Thank you very much.

Geoffrey : Sure.

Geoffrey : Have a wonderful day ahead, William.

Geoffrey : Thank you for choosing Bank of America and ourText Chat service.

Last text message receivedGeoffrey : (To closethis chat session, click the "Close" button in the upper rightcorner of the chat window)

BillQ

Edited July 5, 2011 by BillQ

[renros]

funny how neither the professional or the customer know how to use the space bar ...Also alot of the BoA answers seem to be "canned"

What's the point of putting this on here...you go to the link and Iraqi's not even on the list.

Edited July 5, 2011 by renros

[TheUnspoken]

Iran isn't in there either. Odd..

funny how neither the professional or the customer know how to use the space bar ...Also alot of the BoA answers seem to be "canned"

What's the point of putting this on here...you go to the link and Iraqi's not even on the list.

He copied and pasted this from a java/web interface, therefore formatting is a little different, just as it is here on this forum, nice attempt at a sarcastic remark though.

[FlintNPebbles]

I have worked as a customer representative in chat (not BOA) and yes....most of the responses are a canned response. As far as the space bar....most chat professionals are chatting with at least 2 or maybe 3 customers at once so they are trying to answer questions quickly.

As far as the conversation goes....pretty standard.

[Sal0525]

I received the same instructions months ago, the thing is, the Iraqi dinar is not one of the currencies listed. it was just a general answer...

[renros]

Iran isn't in there either. Odd..

He copied and pasted this from a java/web interface, therefore formatting is a little different, just as it is here on this forum, nice attempt at a sarcastic remark though.

Just in that kinda mood this morning ...Hopeing to wake up and be able to pay off my Mortgage...but as we all can see...that didn't happen

[Choppermike]

funny how neither the professional or the customer know how to use the space bar ...Also alot of the BoA answers seem to be "canned"

What's the point of putting this on here...you go to the link and Iraqi's not even on the list.

Nice attempt at throwing a wet blanket. Give it a break!

[ahlanwasahlanRV]

It seems that ME countries with some type of internal conflict are not listed in the B of A currencies (except for Pakistan).

Even the popular destination of Egypt is not there. Perhaps countries with some type of travel warning or ban?

It also lists Abu Dhabi as a 'country' in addition to the United Arab Emirates (it is one of the seven states in the UAE...not a separate country).

[keepmwlknfny]

Iraq is not listed because they dont deal with dinar and havent changed any policies regarding future plans to deal with them either......

[umbertino]

It seems that ME countries with some type of internal conflict are not listed in the B of A currencies (except for Pakistan).

Even the popular destination of Egypt is not there. Perhaps countries with some type of travel warning or ban?

It also lists Abu Dhabi as a 'country' in addition to the United Arab Emirates (it is one of the seven states in the UAE...not a separate country).

Abu Dhabi, Dubai,Bahrain,Oman,Qatar........Please help me with the 2 left. Thanks.

You mean those are not independent Countries as such?

[MovieMaker]

Thanks For the post

[smee2]

Abu Dhabi, Dubai,Bahrain,Oman,Qatar........Please help me with the 2 left. Thanks.

You mean those are not independent Countries as such?

The seven states that make up The United Arab Emirates, usually known as the Emirates ...

Abu Dhabi

Dubai

Ajman

Fyairah

Ras al Khaiman

Sarjah

Umm al Quaiwain

Hope that helps?

smee2

[umbertino]

The seven states that make up The United Arab Emirates, usually known as the Emirates ...

Abu Dhabi

Dubai

Ajman

Fyairah

Ras al Khaiman

Sarjah

Umm al Quaiwain

Hope that helps?

smee2

Smee2... Thank you... I had the chance to show my ignorance apparently.. I was extra sure about the Countries I mentioned.....Never heard of

Ajman

Fyairah

Ras al Khaiman

Sarjah

Umm al Quaiwain

I learned something new... Again thanks.

Edited July 6, 2011 by umbertino

[ahlanwasahlanRV]

Abu Dhabi, Dubai,Bahrain,Oman,Qatar........Please help me with the 2 left. Thanks.

You mean those are not independent Countries as such?

My point was they listed the state of Abu Dhabi as a country. The UAE capital city/state was listed in addition to the country itself; The United Arab Emirates.

If Abu Dhabi has issued it's own currency...I was not aware of it. <vbg>

Bahrain, Oman, Qatar, etc, are all countries.

[umbertino]

My point was they listed the state of Abu Dhabi as a country. The UAE capital city/state was listed in addition to the country itself; The United Arab Emirates.

If Abu Dhabi has issued it's own currency...I was not aware of it. <vbg>

Bahrain, Oman, Qatar, etc, are all countries.

Thank you.. Yes.. I infact thought Oman, Barhain and Qatar were/are Independent Countries .. But I erroneously deemed them all part of UAE.

[smee2]

Smee2... Thank you... I had the chance to show my ignorance apparently.. I was extra sure about the Countries I mentioned.....Never heard of

Ajman

Fyairah

Ras al Khaiman

Sarjah

Umm al Quaiwain

I learned something new... Again thanks.

It is a confusing situation, even for the people of the middle east. They are each a "country" in their own right, or thought of themselves as that. But look at the map, very small countries, hard to compete. When they stopped being productive as fishing nations and the pearl business fell off, oil discoveries in other ME nations prompted them to explore under their own sand and the rest is, as they say, history.

So, to be able to compete with the larger producers, and larger countries, they sort of amalgamated for business reasons, really nothing to do with political similarities. Each is now a "state" and they form a federation, sort of like your American States forming the Federation of the USA. They have their own laws on one level, and then the group laws on another. It has made them very rich.

Until the first time I encountered this phenomenon in an article I had to proofread, I thought that Abu Dhabi was a little African country, and that Dubai was a city state, rather like Monaco. So, to make sure I could correctly correct any mistakes in the typesetting, I had to go and read up on the United Arab Emirates and find out what might or might not be a typo. Great way to learn things you didn't know, and thought you would never need to know. But look where this knowledge came in handy? And isn't it good to learn something new every now and then? hahahaha

Glad I could be of some little help ...

smee2

[ahlanwasahlanRV]

It's actually a lot easier if one lives there...

I lived in Al Ain (a city in the state of Abu Dhabi) and in Abu Dhabi (the capital city on the island).

Did manage to see a few of the other Emirates (states) of Sharjah, Fujairah, and Ajman, but not Ras Al Khaimah or Um Al Quwain.

It's a wonderful country and the people are so gracious and hospitable.