OLEARY Posted December 28, 2018 Report Share Posted December 28, 2018 My computer was comprised had to go to an I-pad, can’t access support tab since. Anyone else have same problem? Quote Link to comment Share on other sites More sharing options...
paperboy Posted December 28, 2018 Report Share Posted December 28, 2018 From messages that I've had with OLEARY, the support tab doesnt show on his iPAD at all. Therefore, he can't open the support tab to interact with Julie. Are there any suggestions on how to get around this issue and still get the needed 'proof of address' to Julie ? Any feedback is much appreciated 1 Quote Link to comment Share on other sites More sharing options...
TexasGranny Posted December 28, 2018 Report Share Posted December 28, 2018 The url for the support area is https://dinarvets.com/forums/index.php?/support/ Have him enter it in the address bar. It should take him to the right page. He can also click on the word "support" in any post and it will also take him to the support area. 3 Quote Link to comment Share on other sites More sharing options...
Adam Montana Posted December 28, 2018 Report Share Posted December 28, 2018 Yep! 3 Quote Link to comment Share on other sites More sharing options...
Adam Montana Posted December 28, 2018 Report Share Posted December 28, 2018 Anyone else have that issue on iPad? I haven’t checked. On mobile now and I see I can click the hamburger icon on the top right and the menu will show a link to support. It should do the same on a tablet. 3 Quote Link to comment Share on other sites More sharing options...
alreis Posted December 28, 2018 Report Share Posted December 28, 2018 On an iPad now, using Brave browser and not having any problem. no problem using Safari either. 2 Quote Link to comment Share on other sites More sharing options...
paperboy Posted December 28, 2018 Report Share Posted December 28, 2018 Thanks, guys, for the tips. Hopefully, OLEARY will now be able to get this done. 1 Quote Link to comment Share on other sites More sharing options...
OLEARY Posted January 7, 2019 Author Report Share Posted January 7, 2019 OLEARY is still LOST. I have sent messages to Julie asking if she received my info. I sent to documenting services by express mail, still can't access the support site even on a computer not my i-pad. It tells me to click the 4th tab from the top??? I'm not computer savvy, but I never had this much trouble before. There is no 4th tab from the top. Does someone have a picture they can shoot me showing what I am missing? Julie should have had our paper work last Monday Dec. 31st, but can't get an answer back from her. Have sent 3 requests all unanswered. This is costing me a fortune and many sleepless nights. I sent my papers to Documenting Services, 691 S. Green Bay Rd. #120, Neenah, WI 54956. Should I try to get a e-mail to Adam or log into his Weds. messages? Thank for any help. J. O'Leary Quote Link to comment Share on other sites More sharing options...
paperboy Posted January 7, 2019 Report Share Posted January 7, 2019 OLEARY, If you will look at your post just above here that you just made. Look at your first line - over on the right where you typed "still can't access the support site". Do you see that the word support is in blue? If so, there is a link tied to that word and all you have to do is click on it. It will take you directly to your support area. Any messages you may have received from Julie will be there. The most recent is on top. When I click on it, here's what I see. You should be able to get there as well - from anything - phone, ipad,computer, etc. Here's a picture of what I see when I click support: support page.PNG"> 1 Quote Link to comment Share on other sites More sharing options...
OLEARY Posted January 9, 2019 Author Report Share Posted January 9, 2019 You are soooo right. Clicked on the blue “support” and got one of the requests answered I had posted, but, no answer from Julie concerning the last three posts made about the next day air info. we sent to Documenting Services. It was delivered 12/31/18. It contained paperwork that was due that I couldn’t get sent on my i-pad. Quote Link to comment Share on other sites More sharing options...
paperboy Posted January 10, 2019 Report Share Posted January 10, 2019 Then use that area to send her a message & ask about the paperwork. That's the fastest way to get an answer from her. So glad it worked! 1 Quote Link to comment Share on other sites More sharing options...
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