hvault Posted August 31, 2017 Report Share Posted August 31, 2017 (edited) Hi, how do I contact support other than through the support tab on the top of the page? I have posted follow up requests to my orders for a month in the support tab, but my tickets keep "disappearing from the screen" within 24-48 hrs of posting, on 4 different occasions now. I did a screenshot of my latest post 2 days ago so I have documentation if anyone (of the staff) is interested. Cheers, hvault Edited August 31, 2017 by hvault fixed 2 words Quote Link to comment Share on other sites More sharing options...
Adam Montana Posted September 1, 2017 Report Share Posted September 1, 2017 It looks to me like all of your tickets have been answered, and then closed when the issue was completed. Do you have a ticket # in particular that I can look into? 1 2 Quote Link to comment Share on other sites More sharing options...
alloywheelmaster Posted September 1, 2017 Report Share Posted September 1, 2017 I'm sorry didn't know that. I'm all good. Just waiting for that magical text from you. Hmmmm yeah any day now. LoL👀👀🤞😎😎😎 Quote Link to comment Share on other sites More sharing options...
hvault Posted September 1, 2017 Author Report Share Posted September 1, 2017 Thanks Adam for looking at this issue. Yes, I posted a followup to thread # 4525 AFTER the Aug 4 reply but indeed no longer visible. The new request for update posted just 2 days ago was #5340 to OSI support, but indeed no longer visible either. But I have a screenshot if you need it. Cheers! Quote Link to comment Share on other sites More sharing options...
Adam Montana Posted September 1, 2017 Report Share Posted September 1, 2017 44 minutes ago, hvault said: Thanks Adam for looking at this issue. Yes, I posted a followup to thread # 4525 AFTER the Aug 4 reply but indeed no longer visible. The new request for update posted just 2 days ago was #5340 to OSI support system" rel="">support, but indeed no longer visible either. But I have a screenshot if you need it. Cheers! I just created a new support ticket, please check. I appreciate your assistance in resolving this matter, and if it's a problem on my end... I want to fix it for you and the rest of the members who may have had the same experience. 2 Quote Link to comment Share on other sites More sharing options...
hvault Posted September 1, 2017 Author Report Share Posted September 1, 2017 Thanks Adam!. Response sent! Quote Link to comment Share on other sites More sharing options...
Adam Montana Posted September 1, 2017 Report Share Posted September 1, 2017 Received and in progress. Thank you and we will get this figured out 3 Quote Link to comment Share on other sites More sharing options...
Russell M Posted October 11, 2017 Report Share Posted October 11, 2017 ADAM HELP!!! I got so dang excited today! my renewal wasn't due yet but when I clicked your link and typed disount for lifetime I got too excited!!! So right before putting my card info in I texted my wife to let her know what I was doing and why... she says well how much it this one and that one... so I clicked the back button to go see the prices to answer her... so when I go back it starts me over... well I typed discount again but this time it wouldn't give it to me... I guess it thought I had already purchased it... any ways you can help??? we are limited on money but I want to be a good steward and not too late either so I want to use your "discount" to become a lifer... please anwer soon. Thanks! Quote Link to comment Share on other sites More sharing options...
Adam Montana Posted October 11, 2017 Report Share Posted October 11, 2017 See my response in the weekly chat thread. I will take care of you. 3 Quote Link to comment Share on other sites More sharing options...
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