ISO 9001

[rockfl9]

ISO 9001 is a quality assurance standard usually acquired by a company that provides a PRODUCT. It tells the buyer of that product that the manufacturer has processes/testing that meet this standard. A bank has no need to apply for ISO 9001 certification. I know of NO us bank that has one.   It is time consuming and expensive.. It will have NO effect on the IQD going INTERNAtional!!!!   The IQD will go international ONLY when the GOI\CBI ALLOW free movement of IQD across its borders....

[SnowGlobe7]

https://www.bizmanualz.com/obtain-iso-certification/what-are-10-reasons-why-you-need-iso-9001-certification.html

 

When we talk about helping companies obtain ISO 9001:2015 certification, people often ask us, “Why does our company need to be ISO 9001 certified?” Good question. ISO 9001 is the quality management system (QMS) standard and it produces numerous benefits for any company willing to go that route. So, why should your organization obtain ISO 9001 certification?

ISO 9001 Certification

Becoming ISO 9001 certified means to pass a physical ISO 9001:2015 certification audit by a registrar (a certifying agency).

1. Meet Customer Requirements

Many companies want ISO 9001 certification just to satisfy one customer requirement. The customer states that it will only do business with vendors that are certified as ISO 9001 compliant, so to get (or keep) the business they need that certification. The problem with these companies is that they’re looking for a short-term payoff. They see nothing but that one benefit — we need money — and ignore the long-term benefits, like “if we keep the customer well satisfied, they will want to come back again and again”.

They don’t embrace the concept of quality through continual improvement. They don’t understand that continued customer satisfaction is the ultimate goal of a QMS. In other words, these companies haven’t “bought into the program”. See, you may obtain a piece of paper (that ISO certificate) that claims ISO 9001 certification without seeing much actual quality or improvement. Focusing only on that one benefit — your immediate gain — without putting the customer in front will end up costing you much more in the long run. Hopefully, some of the quality management system ideas may rub off and eventually stick…but wouldn’t you rather have a plan than trust to luck?

2. Get More Revenue and Business from New Customers

Once you earn your ISO 9001 certification, you can advertise your quality certification and respond to requests for quotes (RFQ) from companies that make ISO 9001 certification a “must-have”. ISO 9001 certification can open up new markets you were virtually unable to do business with before your certification.

3. Improve Company and Product Quality

A quality management system standard is all about quality (really!) so, of course, one result of adopting a QMS should be an improved level of quality for the entire organization — every process, and every product. There are many definitions of “quality”, but Philip Crosby and Joseph Juran provide two of the best. Crosby defined it as “conformance to requirements”; Juran called it “fitness for use”. A well-designed, effectively implemented ISO 9001 Quality Management System will put your company on the Road to Quality.

4. Increase Customer Satisfaction with your Products

Quality means whatever you produce will work as your customers expect. You will meet not only their stated requirements — you will meet more of their implied requirements, too. Quality also means far fewer complaints and doing a better job of resolving those you do. If your quality management system is working correctly, you should know what your customers expect and you should be providing it, resulting in increased customer satisfaction.

5. Describe, Understand, and Communicate Your Company Processes

The ISO 9001 QMS standard requires that you identify and describe your processes using business metrics, the purpose of which is to better manage and control your business processes. Quality objectives form the center of your system. Metrics are used to understand and communicate your system’s performance relative to your quality objectives. If you make an honest attempt to conform to the requirements of getting ISO 9001 certification, you’ll learn more about your business.

6. Develop a Professional Culture and Better Employee Morale

Implementing an ISO 9001 Quality Management System can empower employees. Your QMS will provide them with clear expectations (quality objectives and job descriptions), the tools to do their job (procedures and work instructions), and prompt, actionable feedback on their performance (process metrics). The result? An improved company culture and a more professional staff!

7. Improve the Consistency of Your Operations

What is consistency? Well, one way to think of it is “decreased variation”. Reducing the variation in your processes is the definition of consistency. Is your customer better served by you supplying them with a consistent product — same dimensions, same weight, same tolerances, same output every time — or by your products being unpredictable and “all over the place”? (I hope you’re not thinking too hard on this.)

Of course, they won’t accept variation, and neither should you! And how do you decrease variation? Increase control of your processes! Control comes from having a clear target to shoot for (objective), collecting data on the process (metrics), and understanding how to adjust the process (procedures and work instructions) to maintain the target output. If your ISO 9001 QMS is working, you should be increasing operational…and product…consistency.

8. Focus Management and Employees

We’ve discussed quality objectives, metrics, and procedures used within an ISO 9001 Quality Management System. Having the right objectives, metrics, and procedures, management and employees should be able to focus better on what’s important. Yet, this isn’t always the case — it’s easy to lose focus over a period of time.

The ISO 9001 QMS has a way to ensure the company stays focused, and that’s quality auditing. Internal audits, registration (and surveillance) audits, and self-process audits. ISO 9001 certification requires that the company periodically audit its quality processes. Regular process audits and as-needed audits, when done correctly, provide the objective feedback needed to correct any deviations from the quality path and keep the company focused on its goals.

9. Improve Efficiency, Reduce Waste, and Save Money

An ISO 9001 Quality Management System isn’t perfect; no process and no one is perfect. (Why else would the standard devote a clause to “continual improvement”?) A well-run QMS does enable your company to approach perfection. As your processes improve, become more consistent, and you achieve your target objectives with greater regularity, you will see tangible results. Your process waste will decrease, for one.

Waste is money lost forever. Waste results from poor quality and inefficiency. Inefficiency results from variation and inconsistent processes. Reduce variation, improve consistency, and you’ll have less waste…and more money. It’s that simple!

10. Achieve International Quality Recognition

ISO 9001 is a worldwide standard administered by the International Organization for Standardization (ISO), based in Switzerland. ISO 9001 is currently in use by over one million organizations around the world! It is truly a world wide standard for quality! Obtaining ISO 9001 certification puts your company in a very select group.

What Can You Do With This Certification?

You can use the fact that your company is ISO 9001:2015 certified in your marketing. Your management system and its processes have been certified to ISO 9001 so you do want to talk about your successful registration to ISO 9001 just as long as you do not suggest that your products are certified or that you are certified by ISO, which is what ISO certified implies.

What can’t you do?

• You can’t use or modify ISO’s logo…it is ISO’s brand and intellectual property.
• You can’t say ISO 9001 or ISO certified…You must spell it out. We are ISO 9001:2013 certified; we are not certified by ISO or by ISO 9001.
• ISO 9001:2015 cannot be listed on your products or used in literature to imply product certification…It’s not a product certification it’s a company certification.
• You must be careful with your scope description so it properly depicts your certified activities and geographic locations. For Bizmanualz it includes our manual products, training and consulting services from our St. Louis location.

[SnowGlobe7]

ISO 9001 for product OR service

 

http://www.iso9001consultant.com.au/What-is-ISO-9001.html

 

What is ISO 9001?

It's an international Standard. This Standard sets out all the elements that should exist in a sound quality management system.  The elements are written as 'requirements' - things you are 'required' to do.  They can be applied to any quality management system where you:

• need to demonstrate that your organisation can consistently provide services (or products) that meet the requirements of your customers, and any applicable regulation
• want to enhance the satisfaction of your customers through the effective use of your system. .

Consistently means not just meeting requirements some of the time, or now and then, but being able to do this over and over, time and time again.  Demonstrating means you can show it to the satisfaction of a qualified third party (an auditor), using suitable records, data, documents and other objective evidence.

What is in ISO 9001

The Standard has 8 sections.  The requirements are in sections 4 - 8:

• Section 4 is an 'overall' one for the system.  It contains requirements applicable to the system throughout, including requirements to define processes, for documentation, and for records
• Section 5 is about the responsibility of management, particularly 'top management' - the decision-makers.  It includes requirements for customer focus through quality policy, planning, defining responsibilities, setting objectives and reviewing performance 
• Section 6 is about resources.  Its aim is to ensure that people performing work affecting service/product quality are competent, and that suitable infrastructure (from facilities to tools & equipment) is provided.
• Section 7 is on service/product 'realisation' or core business activities – all the processes & activities involved in delivering your services or products. It contains the most requirements, from communicating with customers, and designing and/or developing products/services through to procurement, identification and controlling production/service delivery, etc.
• Section 8 covers measurement, analysis and improvement.  It sets requirements for checking how you are performing, assessing performance, identifying and fixing various problems, and improving your system.

Overview of the ISO 9001 requirements.

Examples of Specific Requirements

Some brief examples of requirements (from ISO 9001: 2008) are that you must. 

 

• Set up a quality management system and continually improve it (clause 4.1)
• Establish a quality policy, plus some associated objectives that can be measured (5.1)
• Have effective arrangements for communicating with customers (7.2.3)
• Have competent people wherever they work in a position that affects the quality of your product or service (6.2)
• Have and maintain a quality manual (4.2)
• Have and improve the processes you need in order to deliver your services and/or make your products (4.1 and 7)

 

As you can see, these are all common sense requirements.  And can be used and applied in any organisation, no matter what it does, whether small, medium or large, in the private or public sector.

 

ISO 9001 is the most widely known and internationally accepted model for a quality management system, used by organisations across the globe for some highly effective quality systems. 

 

It's different from most standards in that it is generic, as is ISO 140001 (environmental management).  The vast majority of ISO Standards are specific - ie, they consist of very detailed specifications, and usually say exactly how things must be done.  Generic Standards do not.  They say what must be done (eg, having competent people) but not how  (eg, hire trained people? or hire and then train them? etc). The how is up to you.

 

So this Standard can be used by any organisation in any industry or field in any country, regardless of your product or service, or size, or even whether you're a profit-making business or a nonprofit organisation, government or other organisation.

Edited June 20, 2017 by SnowGlobe7

[SnowGlobe7]

the ISO9001 states exactly how you will carry out a service.....I think this was needed for CBI to return to international business.....There is no secret the banks are and have been in question of who runs them...is the money safe ect. This should solve some of those issues and hopefuls make the banks look more enticing for the Iraqi to begin using them

 

Hope all is well with ya my rock friend!!!

[SnowGlobe7]

https://www.globalbankingandfinance.com/iso-9001-accreditation-what-value/

 

ISO 9001 ACCREDITATION – WHAT VALUE?

 FEB 5, 2014

By Yasser Ramirez, Head of Finance, 60K

Since 1987, when ISO published its first series of ISO 9000 quality management standards, more than one million organisations in 178 countries have achieved ISO 9001. What has persuaded so many people to invest significant amounts of time and money into this process, and what benefits have they gained? Should you be interested in doing the same for your organisation?

Weighing up the arguments

Yasser Ramirez

It is after all a time-consuming and expensive exercise. At even the smallest business, certification can take up to 16 weeks, and at the largest organisations it is typically a nine-month process. During this time key staff is diverted from their day-to-day duties. Then there is the cost of involving external advisers, to conduct pre-certification audits, the actual certification audit, and then ongoing surveillance. Then once every three years you need to be re certified.

It is easy to see why many remain sceptical about the value of ISO 9001 accreditation. What are the concrete business benefits? You know you do a good job for your customers; do you need a kitemark to tell you that?

At 60K we weighed up the arguments for and against the investment, and eventually decided to go for it. Ultimately, although we have been measuring the quality of our work against external benchmarks right  from the formation of our business in 2008, we felt it was crucial to have qualified, globally-recognised, third parties to attest that our services comply with the quality standards of worldwide organisations.

We gained ISO 9001:2008 certification in April 2010. Now, nearly four years on, we are able to look back and evaluate whether the investment of time and money has produced the expected benefits.

What is ISO 9001?

ISO is a network of the international standards institutes of 162 nations. Formed in February 1947 it has a central Secretariat in Geneva, Switzerland that coordinates the system.

It is important to recognise that ISO is not a governmental organisation. It is not like the United Nations System with delegations of national governments. It is not a quality standard that is required by national governments for a business to operate. Whilst many organisations gain certification in order to win work from a government or large corporation, for all it is a voluntary decision.

ISO 9001 is one of many standards ISO operates. It is concerned with quality management. This means what the organisation does to enhance customer satisfaction by meeting customer and any regulatory requirements and to continually improve its performance in this regard. ISO 9001:2008 is the latest version of the standard, and the one we at 60K gained in 2010.

Putting in the hard work

Gaining certification for 60K involved a significant amount of hard work over a sustained period of time. Much of it involved a team working together on the classification of documents. We already had a large number of documents that we have built up around our operations, but for ISO 9001 we needed to classify and label it according to ISO 9001:2008.

We had a target date and not a lot of time. All the people involved in the ISO 9001:2008 effort had their day-to-day workloads and deadlines to comply with, so distributing the workload and responsibilities given the short timelines was crucial to our success.

We also had to invest time in bringing third-party consultants up to speed with how we operate. They are ISO experts and brought an invaluable perspective from their work with many companies from different sectors and countries over the years, but in order to give us the best possible advice we needed to make them completely familiar with our core operations, day-to-day routines, and way of thinking.

Finally, we also had to take time out to attend ISO training sessions. After all, before the external auditors could come in we first needed properly trained, qualified and certified internal auditors to conduct a thorough internal audit.

Assessing the benefits

Over the years there have been many surveys conducted on the benefits organisations gain from ISO 9000 certification. To give just one example, UK-based consultants ISO consultants QMS surveyed

596 certified organisations in the last quarter of 2012. 78% of respondents reported that since implementing an ISO 9001 management system they have made significant changes to their processes.

They also reported that in addition to gaining quality management skills, their organisations had become more efficient, employees were more motivated, customers were more satisfied, and they retained more customers. For many this had translated through directly to increased productivity, sales and profits. Only 5% reported no benefits.

We would agree that this has been the case for 60K. The process of gaining ISO 9001 certification helped us become more organised and effective throughout our organisation. It provided a significant lift to employee morale. We are in general a positive and self-confident company, but to achieve this global quality standard gave us real confidence in what we are doing.

Perhaps most importantly though, our existing and new clients tell us how reassuring it is for them to know they are dealing with a company that offers the highest quality services.

Ongoing commitment

It has been a very positive experience for us, and one I would urge other businesses to embark on. It is vital to remember that ISO 9001:2008 is not just a badge that you get once and forget about. It is a tool which you can continue to use to deliver continuous improvement in your processes and services. Currently we are working towards obtaining PCI Compliance and ISO 27001.

My final tip to anyone considering taking this path is to remember that ISO certification is not about scrapping everything you have done to date; it is about looking at your existing processes, mapping them against ISO requirements and then working to fill any gaps. Taking this approach can greatly reduce the time it takes, whilst ensuring you still receive the many benefits ISO 9001 delivers.

[Drunk_Viking64]

1 hour ago, SnowGlobe7 said:

the ISO9001 states exactly how you will carry out a service.....I think this was needed for CBI to return to international business.....There is no secret the banks are and have been in question of who runs them...is the money safe ect. This should solve some of those issues and hopefuls make the banks look more enticing for the Iraqi to begin using them

 

Hope all is well with ya my rock friend!!!

The best explanation I've seen on ISO 9001/9000 ever you nailed it!!! Four Beautiful Emeralds from me to you....

 

 

[Bumper64]

4 hours ago, Drunk_Viking64 said:

The best explanation I've seen on ISO 9001/9000 ever you nailed it!!! Four Beautiful Emeralds from me to you....

 

 

[SnowGlobe7]

awww shucks you guys!!!!!!!