Can't Renew

[Trimark]

I received a renewal notice via email the other day and tried to pay but after entering my credit card information and clicking submit received a technical error message.  I sent an email to support via the link on that page with the exact error I received but never heard back.  Can someone please check and see if my card was charged and if not give me a link to a page where the credit card submission works?

Thanks.

 

[Markinsa]

Please send an email to VIP@dinarvets.com.

[Trimark]

I sent an email two days ago and never heard back.  Can someone please help so I can renew?  Thanks.

[Markinsa]

3 hours ago, Trimark said:

I sent an email two days ago and never heard back.  Can someone please help so I can renew?  Thanks.

I forwarded this post to VIP@dinarvets.com.  It may be that any replies from them are going into your spam folder.  You might want to check that folder.

[Trimark]

I check that every day.  Nada.  Thanks.

[Trimark]

Any chance someone could message me about this using the forum?  I haven't heard back from anyone.  Thanks.

[Adam Montana]

I have created a ticket for you in dinarsupport.com using the email you have on file here. 

[Trimark]

Cool.  I'll check it out.  Thanks.

[Adam Montana]

15 hours ago, Trimark said:

Cool.  I'll check it out.  Thanks.

You have not replied to the ticket created. We cannot help you if you don't reply.

If you checked your email, and your spam, then I'm going to say: "Final Answer: it's your email provider."