Adam Montana Posted June 28, 2013 Report Share Posted June 28, 2013 I'm sorry I should have been more specific, I do see my subscription but I still don't have access. From reading recent posts though I'm guessing I still don't have access due to overload of requests and I will have access shortly. Sorry for the misunderstanding. Thanks for everything!!! I'm not sure I understand... you are a VIP member, so you do have access. Scroll to the top of the page and click the "Go to VIP" tab. Link to comment Share on other sites More sharing options...
jonnyboi Posted June 28, 2013 Report Share Posted June 28, 2013 Hey Adam, I placed my order last for the 6month VIP subscription but im not able to log into the VIP section. I sent an email last night to vip@dinarvets.com and I recieved to answer yet. May you please look into this matter for me thanks. Link to comment Share on other sites More sharing options...
spettey Posted June 28, 2013 Report Share Posted June 28, 2013 I'm having trouble with the renewal! I went in and signed up and entered my payment info. It said there was an error and to contact the administrator for help. It shows my membership is current and will expire 12/28/13. But I can't get into the VIP section. Please HELP!! Thanks! spettey Link to comment Share on other sites More sharing options...
Adam Montana Posted June 28, 2013 Report Share Posted June 28, 2013 I'm having trouble with the renewal! I went in and signed up and entered my payment info. It said there was an error and to contact the administrator for help. It shows my membership is current and will expire 12/28/13. But I can't get into the VIP section. Please HELP!! Thanks! spettey As of 11AM this morning all VIP support tickets had at least received a response, if not completely resolved. It may be in your spam folder. Hey Adam, I placed my order last for the 6month VIP subscription but im not able to log into the VIP section. I sent an email last night to vip@dinarvets.com and I recieved to answer yet. May you please look into this matter for me thanks. You are now VIP Link to comment Share on other sites More sharing options...
Adam Montana Posted June 28, 2013 Report Share Posted June 28, 2013 I'm having trouble with the renewal! I went in and signed up and entered my payment info. It said there was an error and to contact the administrator for help. It shows my membership is current and will expire 12/28/13. But I can't get into the VIP section. Please HELP!! Thanks! spettey Annnnd not 15 minutes after I post that, I see you are now VIP. Thank you all for your patience, the manual entries do take a little time. Link to comment Share on other sites More sharing options...
radar47 Posted June 28, 2013 Report Share Posted June 28, 2013 i joined yesterday and still can not access the VIP section. The ticket that was created yesterday has been marked closed. Link to comment Share on other sites More sharing options...
Adam Montana Posted June 28, 2013 Report Share Posted June 28, 2013 i joined yesterday and still can not access the VIP section. The ticket that was created yesterday has been marked closed. I do not see any emails in the ticket system from the email address you have on your account here... Link to comment Share on other sites More sharing options...
radar47 Posted June 28, 2013 Report Share Posted June 28, 2013 I do not see any emails in the ticket system from the email address you have on your account here... It's ticket ID: 367485. Email date 6/27/13 time 3:06 PM. Link to comment Share on other sites More sharing options...
Adam Montana Posted June 28, 2013 Report Share Posted June 28, 2013 I personally responded to that ticket at 8:18 AM this morning... it looks like Julie just got to yours. You are back in Link to comment Share on other sites More sharing options...
2004amel Posted June 29, 2013 Report Share Posted June 29, 2013 I have made payment for VIP with user name 2004amel. I am unable to log in as VIP. What do I do? Link to comment Share on other sites More sharing options...
paperboy Posted June 29, 2013 Report Share Posted June 29, 2013 2004amel - all VIP subscriptions must to manually activated for you to get access. Julie does those during normal office hours. She should be handlinlg those tomorrow morning, so please be patient. As soon as you see VIP in your subscription area, you should be able to gain access. Link to comment Share on other sites More sharing options...
Adam Montana Posted June 29, 2013 Report Share Posted June 29, 2013 Julie is in the office this morning taking care of any payments that did not get processed yet. Link to comment Share on other sites More sharing options...
rdhce Posted June 29, 2013 Report Share Posted June 29, 2013 I paid for VIP yesterday and show no membership and got no email please help Link to comment Share on other sites More sharing options...
Adam Montana Posted June 29, 2013 Report Share Posted June 29, 2013 Julie is in the office this morning taking care of any payments that did not get processed yet. Link to comment Share on other sites More sharing options...
summershah Posted July 2, 2013 Report Share Posted July 2, 2013 Adam I received an email from you saying that my VIP subscription is processed but I still cannot log in can you please see what's going on. Thank you Link to comment Share on other sites More sharing options...
Markinsa Posted July 2, 2013 Report Share Posted July 2, 2013 Summer, You do not show as VIP. Please send an email to vip@dinarvets.com that is the fastest way to get this corrected. - Link to comment Share on other sites More sharing options...
Veroncia Posted July 2, 2013 Report Share Posted July 2, 2013 I receive an email that my account was upgraded to VIP, but i still can't login into my VIP section. Also i use my middle name on to signup on dinarvet and use my first name VIP signup would that be a problem. I reply to the email that adam sent me. Can someone please help me Link to comment Share on other sites More sharing options...
Adam Montana Posted July 3, 2013 Report Share Posted July 3, 2013 I receive an email that my account was upgraded to VIP, but i still can't login into my VIP section. Also i use my middle name on to signup on dinarvet and use my first name VIP signup would that be a problem. I reply to the email that adam sent me. Can someone please help me Your name looks familiar, I think there is a support ticket going for you... if so, please make sure you are responding there. We will get you taken care of! Link to comment Share on other sites More sharing options...
Hopeful_Investor Posted July 3, 2013 Report Share Posted July 3, 2013 I still haven't got my subscription processed and I've emailed twice now Link to comment Share on other sites More sharing options...
Adam Montana Posted July 3, 2013 Report Share Posted July 3, 2013 Hopeful, I see you are using an @aol account - it's very possible that AOL is blocking our emails. I can't fix that, sorry. See this link: http://iqd.me/l/whitelist Link to comment Share on other sites More sharing options...
Bigtandme Posted July 3, 2013 Report Share Posted July 3, 2013 Hello, I signed up for the lifetime VIP membership on Saturday the 29th just after 11am MDT. I have the invoice showing the transaction and the money has left my account yet I havent been able to access any VIP information nor does my account / status reflect my updated VIP status? I sent an email to Dinar support and was informed that a "support ticket" was opened and that I would receive an email with a response / resolution, but I have received no other emails or resolutions so far. Im hoping to get some guidance and essentially fix the issue. Thanks in advance for your help. Link to comment Share on other sites More sharing options...
Hopeful_Investor Posted July 3, 2013 Report Share Posted July 3, 2013 Hopeful, I see you are using an @aol account - it's very possible that AOL is blocking our emails. I can't fix that, sorry. See this link: http://iqd.me/l/whitelist Oh ok I just emailed from my yahoo email instead Link to comment Share on other sites More sharing options...
docneedles Posted July 3, 2013 Report Share Posted July 3, 2013 Adam, I know you are swamped, but don't forget to process me as well. I paid on Saturday and still not in VIP. Link to comment Share on other sites More sharing options...
Adam Montana Posted July 3, 2013 Report Share Posted July 3, 2013 Thank you all for your patience - if you emailed VIP@dinarvets.com and you followed the instructions at our whitelist page, you should be getting a response shortly. Link to comment Share on other sites More sharing options...
docneedles Posted July 3, 2013 Report Share Posted July 3, 2013 Adam, at least you didn't say soon Link to comment Share on other sites More sharing options...
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