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VIP didnt renew


markb57
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I renewed my VIP on 9/15. My credit card was charged but my VIP status didnt renew. I sent an email to VIP support and was issued a problem ticket number. Didnt hear anymore. I have sent 2 more emails and havent heard anything yet. Help please.

Its the weekend Mark, the office is closed. It should be resolved before noon tomorrow. If not send another email to vip@dinarvets.com . :twothumbs:

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markb57 - If you're looking at your expiration date, and that date is later than the date you renewed (say, you paid on the 5th but you don't expire until the 25th) then, your expiration date that shows on your profile will NOT change until the 25th or a day later. So, if that's the case, then be patient and wait until after that original expiration date has passed & see if it doesn't correct itself.

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["]My VIP was expiring on the 6th or 7th of September. I renewed prior to that and it was charged to my credit card on this months bill but I still do not have access to VIP.

Please help me also. I feel I have missed out on a lot. Thanks

Please send an email to VIP@dinarvets.com for VIP renewal or login issues. We can not help in the open forum.

Thanks

:rocking-chair:

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