I had the same issues that you are having. I finally began sending e-mails to the e-banking department, the C.accounts department, and Mr. Issa every night--being careful to send them during the bank's operating hours. Finally, finally, I got a response from the e-banking department after an urging from Mr. Issa and they gave me a new password and new user I.D. Apparently, the first ones that they sent to me had never been activated on their end. They do have to have your permission to deduct the appropriate fees from your account on an annual basis, so you will have to authorize the deduction on the anniversary annually.
However, to date, Warka is not allowing any transfers out of their bank for any reason. So, if your funds are already there, they are tied up and can only be used by the Warka broker for the ISX.
As soon as possible, I will be taking my money out of Warka and getting another broker who is more responsive.
Hope this helps.