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Posts posted by trakkr
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As The World Turns (episode 2)
Finally, after just over 2 months I actually got a response from Mr Issa, and strangely enough with the header "Re:[SPAM] Expired Account" with a temporary password. Not sure why they are receiving my email's as spam, but that would explain the long turn around if they don't check the spam folder very often.
Well I Actually got into my account and was able to download my current statement, but when I went to change my password from the temp one they gave me it said "wrong password" and now I am once again locked out of my account. Looks like I'm back to the 2am wake ups just to send the email request.
Anyone know how to send the email without it going to spam? I've tried using Gmail, hotmail and Yahoo..
They really should have a customer support phone number to call if they wanna be recognized as a legit financial institute and play in the real world.
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Yeah I'm STILL emailing everyday (sun-thurs) with absolutely no responses. Getting very frustrating, I just wish there was a phone number to call to expedite this process.
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Thank you both for your replies. I'll continue to email them and hope for the best.
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Has anyone else ever gotten this message before? I attempted to log into my a account a couple of weeks ago and got the message "Account Expired, please contact the bank". I have been faithfully logging in every couple of months and my password was set to expire this coming week, when I went to log in to change my password, I got this message. My password has expired before and I had to go through the dozen emails or so to get it reset, but it never said Account was expired before. I've been emailing them daily (Sunday- Thursday) to the 4 different emails I have for them (the ones I use to reset password) for the last couple of weeks but I am not getting any responses. Does anyone know of a phone number that we can call from the states to their "customer service"? Anyone else ever had this problem?
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