backdrop,
It took weeks of letters/2nd request letters before I finally received an email from a Rowaida in Customer Service that he/she will finally be processing my external transfer to my Citibank in the USA....A word of advice....email Mr. Issa with your concerns...I checked my account today but the wire transfer hasn't been transmitted yet to my Citi account...Hopefully, I'll see the transfer in my account tomorrow or by the end of the week...