Floridian Posted December 20, 2017 Report Share Posted December 20, 2017 4 minutes ago, pokerplayer said: Well I will strongly mention that type of concern when I contact them tonight. pp My account was locked on December 10th and has remained locked for 10 days. To me, this is unconscionable. 1 Quote Link to comment Share on other sites More sharing options...
pokerplayer Posted December 20, 2017 Report Share Posted December 20, 2017 3 minutes ago, Floridian said: My account was locked on December 10th and has remained locked for 10 days. To me, this is unconscionable. I agree with you. I will have hubby draft me up a stern but polite request asking how long before help desk questions are answered back on. Sorry that is the best I can do Floridian, and even that is a streach. pp 1 Quote Link to comment Share on other sites More sharing options...
Rmc10 Posted December 20, 2017 Report Share Posted December 20, 2017 56 minutes ago, Floridian said: My account was locked on December 10th and has remained locked for 10 days. To me, this is unconscionable. Oh my word Floridian I feel so bad for you! I hope you can get ahold of someone soon. 1 Quote Link to comment Share on other sites More sharing options...
Floridian Posted December 21, 2017 Report Share Posted December 21, 2017 I hope it's okay if I bump this up a couple of times, just for tonight. If anyone can help with my problem , I would so appreciate it . Thank you. Quote Link to comment Share on other sites More sharing options...
Rmc10 Posted December 21, 2017 Report Share Posted December 21, 2017 (edited) Did you accidently put in the wrong password or pin code in to cause this to happen? I've logged in so many times and have never had a problem. They also have it to where you may need to copy your driver's licence and download it to their website that is proof that you are you. I haven't had to do that though. I just always put in my email address, password, check the "I am not a robot" box, then check the boxes that look like signs, busses, lights, ect., then I put in my pin code and I am good to go. Edited December 21, 2017 by Rmc10 Quote Link to comment Share on other sites More sharing options...
Floridian Posted December 21, 2017 Report Share Posted December 21, 2017 Yes, that’s what happened. I had to think up a new password and try to make it difficult so no one would guess. Then, I typed it in incorrectly myself (once, after typing correctly many times). I no longer have my computer (it broke) and I’m trying to do everything on my phone. Trying to use this tiny phone instead of the computer has been very difficult for me (fat finger syndrome). Then they asked for proof that I was the account holder. And now that I have sent lots of proof, many, many times, I have never heard from them again. It’s been 10 days. ☹️ Quote Link to comment Share on other sites More sharing options...
Rmc10 Posted December 21, 2017 Report Share Posted December 21, 2017 24 minutes ago, Floridian said: Yes, that’s what happened. I had to think up a new password and try to make it difficult so no one would guess. Then, I typed it in incorrectly myself (once, after typing correctly many times). I no longer have my computer (it broke) and I’m trying to do everything on my phone. Trying to use this tiny phone instead of the computer has been very difficult for me (fat finger syndrome). Then they asked for proof that I was the account holder. And now that I have sent lots of proof, many, many times, I have never heard from them again. It’s been 10 days. ☹️ Ugh. Ya they are trying to protect your funds from hackers. Usually they would send you an email or text you a code to find out if you are you I think. 1 Quote Link to comment Share on other sites More sharing options...
jb4388 Posted December 21, 2017 Report Share Posted December 21, 2017 I have been a Warka account holder going on 10 years. I have experienced on several occasion being locked out of my account due to "exceeding my pin limit" . I then wrote an email and explained my mistake and "nicely" ask Warka to rest my password. I'm from the school of thought of getting more done by being cordial and respectful. Try being a jerk and see when that gets you.... All I'm trying to say is my account is there at least on paper and it reaffirms to me when I log in and can see it. This can only be accomplished if I show respect and therefore I receive it. By the way I sent my email last night I was able to view my account this evening. This post is not directed ant anyone just an informational post. Quote Link to comment Share on other sites More sharing options...
jb4388 Posted December 21, 2017 Report Share Posted December 21, 2017 Sorry wrong forum. Mods can remove if necessary. Quote Link to comment Share on other sites More sharing options...
Floridian Posted December 21, 2017 Report Share Posted December 21, 2017 18 minutes ago, Rmc10 said: Ugh. Ya they are trying to protect your funds from hackers. Usually they would send you an email or text you a code to find out if you are you I think. No, I don’t think that’s it. As I said before, I have sent so much proof to them that I am the account holder. They do not respond. Quote Link to comment Share on other sites More sharing options...
Rmc10 Posted December 21, 2017 Report Share Posted December 21, 2017 Here is something I've found..... https://www.cryptopia.co.nz/Home/Contact 1 Quote Link to comment Share on other sites More sharing options...
Rmc10 Posted December 21, 2017 Report Share Posted December 21, 2017 (edited) Make sure that is the real site just in case Floridian. ^^^^^^ I think it is but I would feel bad if it wasn't. If it is maybe you can use that form and then they can help you. 30 minutes ago, Floridian said: No, I don’t think that’s it. As I said before, I have sent so much proof to them that I am the account holder. They do not respond. Edited December 21, 2017 by Rmc10 Quote Link to comment Share on other sites More sharing options...
Floridian Posted December 21, 2017 Report Share Posted December 21, 2017 12 minutes ago, Rmc10 said: Make sure that is the real site just in case Floridian. ^^^^^^ I think it is but I would feel bad if it wasn't. If it is maybe you can use that form and then they can help you. Thanks, Rmc10. I have used that form. I’ve used all the ways to communicate on their site, and also sent them emails. Quote Link to comment Share on other sites More sharing options...
Rmc10 Posted December 21, 2017 Report Share Posted December 21, 2017 32 minutes ago, Floridian said: Thanks, Rmc10. I have used that form. I’ve used all the ways to communicate on their site, and also sent them emails. 1 Quote Link to comment Share on other sites More sharing options...
Floridian Posted December 21, 2017 Report Share Posted December 21, 2017 25 minutes ago, Rmc10 said: Thanks for trying to help, Rmc10. Quote Link to comment Share on other sites More sharing options...
Rmc10 Posted December 24, 2017 Report Share Posted December 24, 2017 On 12/20/2017 at 11:35 PM, Floridian said: Thanks for trying to help, Rmc10. Floridian!!! Look what I found https://themerkle.com/cryptopia-exchange-users-grow-concerned-over-locked-accounts/ Quote Link to comment Share on other sites More sharing options...
Floridian Posted December 24, 2017 Report Share Posted December 24, 2017 6 hours ago, Rmc10 said: Floridian!!! Look what I found https://themerkle.com/cryptopia-exchange-users-grow-concerned-over-locked-accounts/ Thanks so much, Rmc10. This explanation helps. I guess I'll have to be more patient and see if they unlock my account. I hope so! Meanwhile, I want to wish you, and everyone else, a very Merry Christmas. Have a blessed day, and may all your wishes come true. Quote Link to comment Share on other sites More sharing options...
Rmc10 Posted December 24, 2017 Report Share Posted December 24, 2017 55 minutes ago, Floridian said: Thanks so much, Rmc10. This explanation helps. I guess I'll have to be more patient and see if they unlock my account. I hope so! Meanwhile, I want to wish you, and everyone else, a very Merry Christmas. Have a blessed day, and may all your wishes come true. Merry Christmas! Quote Link to comment Share on other sites More sharing options...
ScaryMary Posted December 24, 2017 Report Share Posted December 24, 2017 Gods Morning to Y’all Merry Christmas 🎄🎁 It took me 3 days but with my brothers help I bought Electroneum and Ethereum. I used Coinbase and Cryptopia. I’m technically technologically challenged. 🤣 2 Quote Link to comment Share on other sites More sharing options...
Scott McD Posted January 29, 2018 Report Share Posted January 29, 2018 On 04/12/2017 at 5:53 PM, NEPatriotsFan1 said: It will be easier for her to forget when we’re sitting on a beach sipping mai tai’s with little ☂ in them! Makes it easier to forget Interesting news this morning NEPatriotsFan1! Hopefully news of exchange soon! http://www.ey.com/ru/en/newsroom/news-releases/ey-news-ey-and-universa-blockchain-platform-become-partners 1 Quote Link to comment Share on other sites More sharing options...
Officiallytook Posted January 29, 2018 Report Share Posted January 29, 2018 8 hours ago, Scott McD said: Interesting news this morning NEPatriotsFan1! Hopefully news of exchange soon! http://www.ey.com/ru/en/newsroom/news-releases/ey-news-ey-and-universa-blockchain-platform-become-partners So I can start mining eletroneum Quote Link to comment Share on other sites More sharing options...
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