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hvault    6

Hi,

 

how do I contact support other than through the support tab on the top of the page?

I have posted follow up requests to my orders for a month in the support tab, but my tickets keep "disappearing from the
screen" within 24-48 hrs of posting, on 4 different occasions now.

I did a screenshot of my latest post 2 days ago so I have documentation if anyone (of the staff) is interested.

Cheers,

hvault

Edited by hvault
fixed 2 words

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Adam Montana    19,207

It looks to me like all of your tickets have been answered, and then closed when the issue was completed.

 

Do you have a ticket # in particular that I can look into?
 

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hvault    6

Thanks Adam for looking at this issue.
Yes, I posted a followup to thread # 4525 AFTER the Aug 4 reply but indeed no longer visible.

The new request for update posted just 2 days ago was #5340 to OSI support, but indeed no longer visible either.
But I have a screenshot if you need it.

Cheers!

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Adam Montana    19,207
44 minutes ago, hvault said:

Thanks Adam for looking at this issue.
Yes, I posted a followup to thread # 4525 AFTER the Aug 4 reply but indeed no longer visible.

The new request for update posted just 2 days ago was #5340 to OSI support system" rel="">support, but indeed no longer visible either.
But I have a screenshot if you need it.

Cheers!

 

I just created a new support ticket, please check. I appreciate your assistance in resolving this matter, and if it's a problem on my end... I want to fix it for you and the rest of the members who may have had the same experience.

 

:twothumbs: 

 

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