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Chase Bank handling Dinar

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I had contacted Chase Bank via email over a month ago. I figured I would post my question and their response to me. I just copied right from my email. Hope you enjoy the info.

Original Message Follows:




Message Center

CATEGORY TYPE:Other/Inquiry Not Listed

I am wanting to clarify for myself regarding the Iraqi

dinar. I have invested in some of them and have called

the chase bank closest to us and they say you don't deal

with them. I have friend in other towns who have said

their bank does. I would like to know the truth. Could

you tell me the current exchange rate for the Iraqi Dinar.

Thank You


Date: 05-04-2010 12:05:28

From: Chase Online

Subject: Re: Other/Inquiry Not Listed


Dear J Powell,

Thank you for contacting the Internet Service Center. I

am happy to clarify this information for you.

Some branches have these type of currency and also have

the ability to order them as well. The exchange rate can

only be determine at the branch since it changes everyday.

Some smaller bank will probably not have them, but if you

step into the larger Chase bank, they will most likely

carry them.

Chase strives to provide excellent service to all of our

customers. It has been our pleasure to be of service to

you. Please be assured that we value you as a customer and

wish for your experience with Chase to be one of

satisfaction and ease.

If you have any questions or require further assistance,

please e-mail us or contact our Telephone Sales Center at

1-800-CHASE24 (1-800-242-7324). Representatives are

available to assist you 7:00 a.m. - 9:00 p.m., seven days

a week.

Thank you,

Panadda Sookchit

Internet Service Center

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Wonder where the person that signed this email is located?? The name looks like maybe India! Is Chase outsourcing there internet services as other companies have?

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The Chase E-Mail appears to be a form letter response from an outsourced service desk in India. We might adopt the impression that Chase is like a large octopus whose tentacles are autonomous but uncoordinated in an effective way. Some branches will be late to get central instructions and implement them. There is a possibility that the first news of Chase handling IQDs will come to the attention of the branch administrators by way of CNN on the morning newscast.

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I think the Chase response is pretty reasonable, regardless of which third world country has the call centre.

If you walk in to a bank and ask about dinar, it is likely to be treated as a dumb question, and they ALWAYS get dumb answers!

If you want to find out what a bank is doing, phone up and make an appointment with their Foreign Currency Manager, or the Branch Manager. Never start at the bottom. Call the manager, and get put onto one of his subordinates and you are already about 4 levels ahead of the Teller, or the Doorman!

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