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Chase Bank handling Dinar


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5 replies to this topic

#1 pastorpowell

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Posted 21 May 2010 - 01:21 PM

I had contacted Chase Bank via email over a month ago. I figured I would post my question and their response to me. I just copied right from my email. Hope you enjoy the info.


Original Message Follows:
------------------------
NAME:J POWELL
CUSTOMER
Message Center
CATEGORY TYPE:Other/Inquiry Not Listed

I am wanting to clarify for myself regarding the Iraqi
dinar. I have invested in some of them and have called
the chase bank closest to us and they say you don't deal
with them. I have friend in other towns who have said
their bank does. I would like to know the truth. Could
you tell me the current exchange rate for the Iraqi Dinar.
Thank You

RESPONSE FROM CHASE:

Date: 05-04-2010 12:05:28
From: Chase Online
Subject: Re: Other/Inquiry Not Listed
Message:
Dear J Powell,

Thank you for contacting the Internet Service Center. I
am happy to clarify this information for you.

Some branches have these type of currency and also have
the ability to order them as well. The exchange rate can
only be determine at the branch since it changes everyday.
Some smaller bank will probably not have them, but if you
step into the larger Chase bank, they will most likely
carry them.

Chase strives to provide excellent service to all of our
customers. It has been our pleasure to be of service to
you. Please be assured that we value you as a customer and
wish for your experience with Chase to be one of
satisfaction and ease.

If you have any questions or require further assistance,
please e-mail us or contact our Telephone Sales Center at
1-800-CHASE24 (1-800-242-7324). Representatives are
available to assist you 7:00 a.m. - 9:00 p.m., seven days
a week.

Thank you,
Panadda Sookchit
Internet Service Center
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#2 jam_az

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Posted 21 May 2010 - 02:09 PM

Wonder where the person that signed this email is located?? The name looks like maybe India! Is Chase outsourcing there internet services as other companies have?
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#3 EmilyJJJ

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Posted 21 May 2010 - 02:34 PM

And this looks like a cut and paste responce. :(
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#4 powerpager

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Posted 22 May 2010 - 07:56 AM

YO CHASE ! :o
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#5 Dryden01

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Posted 22 May 2010 - 12:35 PM

The Chase E-Mail appears to be a form letter response from an outsourced service desk in India. We might adopt the impression that Chase is like a large octopus whose tentacles are autonomous but uncoordinated in an effective way. Some branches will be late to get central instructions and implement them. There is a possibility that the first news of Chase handling IQDs will come to the attention of the branch administrators by way of CNN on the morning newscast.
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#6 GrahamB

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Posted 23 May 2010 - 06:01 AM

I think the Chase response is pretty reasonable, regardless of which third world country has the call centre.

If you walk in to a bank and ask about dinar, it is likely to be treated as a dumb question, and they ALWAYS get dumb answers!

If you want to find out what a bank is doing, phone up and make an appointment with their Foreign Currency Manager, or the Branch Manager. Never start at the bottom. Call the manager, and get put onto one of his subordinates and you are already about 4 levels ahead of the Teller, or the Doorman!
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